Refund Policy for Sabr360

At Sabr360, we prioritize your satisfaction and aim to provide a seamless experience. Below is our refund policy, outlining the terms and conditions for requesting a refund.

About Our App

Sabr360 offers two options to cater to different user needs:

  1. Free Option: Includes basic features of the app at no cost.
  2. Premium Option: Unlocks exclusive features like ad-free usage, Sabri AI unlimited chats, and more.

For users of the Premium Option, we also provide the ability to request refunds under specific conditions.

Eligibility

Refunds are available under the following circumstances:

  1. Accidental Purchases: If the premium subscription was purchased by mistake.
  2. Technical Issues: If there are technical problems with the app preventing you from accessing the premium features.

Non-Refundable Cases:

  • Refunds will not be provided for users requesting refunds solely because they “do not like” the app or wish to use it as a trial.
  • Our app currently offers a free version for users to explore before deciding to purchase the premium option.

Important: Please provide a detailed explanation of the issue when submitting a refund request.

Timeframe

Refund requests must be submitted within 48 hours of the purchase date. Requests made after this period may not be considered.

Payment Method

Refunds will be processed directly through Razorpay and credited back to the original payment method used during the purchase.

Required Information

When requesting a refund, please provide the following details to help us process your request efficiently:

  • Payment ID
  • Email Address used during the purchase
  • Purchase Date
  • A brief explanation of why you are requesting the refund.(Note: The issue must be genuine. Our team may contact you or investigate the problem to ensure its validity.)

How to Request a Refund

To request a refund, please email us at:
[sabr360app@gmail.com]

Processing Time

  • Review Period: We will review your refund request and respond within 2-5 business days.
  • Refund Processing: If approved, the refund will be processed within 5-10 business days.
  • Refund Completion: The refunded amount will reflect in your account as per your bank or payment provider’s timeline.

Additional Information

  • Refunds will only be processed for genuine cases; trial-related refunds will not be entertained.
  • Our app offers a free version for users who wish to explore its features before purchasing the premium option.
  • If necessary, our support team may contact you for further details or clarification.
  • In the future, if we introduce a free trial for the premium version, we will notify all users through the app.

Refund Request Format*

(You may use this refund format as a reference or draft the refund email in your own style.)

Subject: Refund Request for Sabr360 Premium

Dear Sabr360 Team,

I would like to request a refund for my recent premium purchase. Below are the details for your reference:

  • Full Name: [Your Name]
  • Email Address: [Your Email Address Used for Purchase]
  • Payment ID: [Your Payment ID]
  • Purchase Date: [Date of Purchase]
  • Reason for Refund: [Brief explanation of the issue; please mention if it’s an accidental purchase or a technical issue. Example: “The Sabri AI feature is not functioning as expected.”]

I confirm that my issue is genuine and falls under your refund policy. Please feel free to contact me if you need any additional information or clarification.

Thank you for your assistance. I look forward to your response.

Best regards,
[Your Name]
[Optional: Contact Number]

We are here to assist you with any questions or concerns. Thank you for being a part of Sabr360😊!